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FAQs


How long will it take for my item to get delivered?

Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that.

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?

When you order with Klassic Kulture, you are emailed out a unique order ID. Contact support and we will get you an update asap.
I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@klassickulture.com

We accidentally ordered the wrong size, how can we change it?

If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@klassickulture.com and we'll get you a new one out!

Do you guarantee quality?

100% brand new and high quality products designed in the USA.

Do you do refunds?

Yes. Check out our Refund Policy. Contact us at support@klassickulture.com if you have any questions and we will sort it out.

Where do you ship the items from?

Products are shipped from our warehouses located in the USA based on the availability.

Who pays for shipping on items for return?

Shipping on all return for refund items is at the expense of the buyer. We will only pay for shipping for returns if it was an error from our side.

Are the colors displayed in the pictures actual colors of the products?

Yes. However, please note that the pictures show the real items without any special process. But the color and brightness may differ a little due to the difference of shooting facilities, computer display screens or other factors.

Does the item(s) come in boxes?

The item(s) come in bubble wrap, secured envelope or boxes. Completely safe and secure. 100% satisfaction guaranteed.

Do you accept paypal?

Yes. We accept all major credit cards through shopify merchant account including paypal. Your payment is 100% safe & secure.

Where are you located?

We are headquartered in Virginia.